City of Indianapolis launches RequestIndy upgrade for reports, complaints

The City of Indianapolis last week announced the launch of upgrades to RequestIndy, a free online portal and mobile application for iOS and Android devices. RequestIndy was initially launched in 2010 and has taken more than 243,000 requests. This app allows users to report problems and place requests for city services with the Mayor’s Action Center (MAC) 24 hours a day, 7 days a week. 

This upgrade will provide contact address validation, which will aid in creating an accurate record and allow the MAC to more efficiently provide updates to constituents. Additionally, the design scheme has been updated to reflect the City’s rebranding effort.

RequestIndy features include:
• Ability to request city services or report problems, excluding select requests which must be called into the Mayor’s Action Center
• Ability to specify issue location via GPS, GIS map or street address
• Contact address validation
• Status check to track submitted issue to resolution
• Application is fully integrated into the City’s enterprise-wide service system, including work management systems for every city department
• Requests are automatically directed to the appropriate agencies, regardless of day or time

The Mayor’s Action Center (MAC) comprises a live call center, web portal and mobile application all designed to assist constituents in requesting government services.

Citizens may connect with the MAC by calling (317) 327-4MAC, by visiting www.indy.gov/requestindy or via the free RequestIndy mobile app.

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